Awards for quality

We’re feeling just a little bit pleased with ourselves after returning from the Best Western Hotels annual members conference in London. Both BEST WESTERN PLUS Bruntsfield Hotel and BEST WESTERN PLUS Keavil House Hotel were recognised for their high quality within the Best Western group in Great Britain.

The Bruntsfield Hotel was a top 3 in the category Medium Size (31-70 rooms) Hotel of the Year but I’m proud and delighted that Keavil House Hotel took the national award in the category Large Size (over 70 rooms) Hotel of the Year in Great Britain. What a fantastic achievement for both hotels and recognition for the hard work of both teams and for the continual on-going investment in our properties.

These awards are given to the hotels which score the highest marks in the annual quality assessment plus receive the most guest compliments and least guest complaints. Well done to all the teams at each hotel.

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